Returns & Exchanges

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@gonzi.us. Please note that returns will need to be sent to the following address:

GONZI Returns
305 Willow Ave, Ovale Shop
Hoboken, NJ 07030

Free Return Shipping

If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. GONZI fully covers the cost of return shipping for all eligible domestic orders. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, promotions or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, you can wait until we receive and approve your return to process an exchange. Please specify your preference for an exchange when you email us; otherwise, an approved return will automatically be issued as a refund.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If have been more than 15 business days since we approved your return and you still dont get your money back, please contact us at support@gonzi.us.